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total quality management
edu.subha.pep.zone

CHANGE OF CONCEPT OF QUALITY

quality control and TQM

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|| ---- W. Edward Deming
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Over the years the concept of Quality has been changed and modified. Now a days Quality Control effectively been changed from "Inspection and reject or accept" days to modern "Statistical Quality Control" mainly based upon Normal Distribution, a statistical probability density function. During this journey many theories were put forward by the best proponents of quality control like F. W. Taylor, E. Deming, Taguchi and others.

Among them, W. Edward Deming was one of the best-known quality expert who was responsible for the revival of post-war Japanese Industrial sector. They adopted Deming's Model of Quality Control which resulted in a significant improvement of quality in Production and Service Sectors. His principal argument states that quality is the responsibility of the management.


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